Help & Support
Documentation
Learn how to get the most from Axium Studio AI features.
- Return to Studio to create and edit projects
- Review Usage Logs for detailed AI request history
- Monitor credits on Credits & Billing
Contact Support
Need help with billing, usage, or technical issues?
Email: support@axiumpro.com
Response time is typically within 1 business day. For urgent issues please include your account email in the subject line.
FAQ
How are credits calculated?
Credits are calculated based on the actual AI provider cost for each request. Each provider (LLM, Voice, Image) has its own per-unit pricing that is versioned in the database so historical costs are always accurate.
What is auto top-up?
Auto top-up automatically charges a pre-set amount to your account when your balance drops below a threshold you configure, preventing unexpected service interruptions.
Where is my project usage?
Detailed per-request usage is available in the Usage Logs page. You can filter by date range and export a CSV for your records.
How do I reset my dashboard layout?
Click the "Reset Layout" button on the Dashboard page. This will restore the original widget arrangement for your account only — other users are unaffected.
Which AI providers are supported?
Currently DeepSeek (LLM), Fish Audio (Voice), and Seedream (Image). Additional providers can be added through the metering configuration.